Privacy Policy

Last updated: [DATE]

Rippd ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We collect information you provide directly, including:

• Contact details — name, email address, phone number, shipping address
• Order information — products purchased, slot selections, payment confirmation (we do not store full card numbers; this is handled by our payment processor)
• Account information — if you create a Rippd account or membership
• Communications — messages you send us via email, live chat, or support requests
• Marketing preferences — if you sign up for drop alerts or promotional emails/SMS

We also automatically collect some technical information when you browse our site, such as IP address, browser type, and pages visited, typically via cookies or similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and customer service
• Communicate with you about your order, account, or membership
• Send marketing communications, where you have opted in (you can opt out at any time)
• Improve our website and services
• Comply with our legal and tax obligations
• Detect and prevent fraud or abuse of our platform

3. Sharing Your Information

We share personal information only where necessary, including with:

• Payment processors, to process your payment securely
• Shipping and courier providers, to deliver your order
• Email/SMS service providers, to send order updates and marketing (where opted in)
• Live streaming platforms (e.g. Whatnot, YouTube, Instagram), where breaks are conducted, if you choose to interact with us on those platforms directly

We do not sell your personal information to third parties.

4. International Data and Shipping

As Rippd ships internationally, your personal information (such as your shipping address) may be processed or stored outside Australia by our service providers (for example, payment processors or shipping partners based overseas). We take reasonable steps to ensure any overseas recipients of your information handle it in a manner consistent with the Australian Privacy Principles.

5. Cookies

Our website uses cookies and similar technologies to keep your cart and session active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work correctly without them.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of marketing communications at any time
• Make a complaint about how we've handled your personal information

To exercise any of these rights, contact us at info@rippdcards.com. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Children's Privacy

Rippd is not directed at and does not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, contact us at info@rippdcards.com.

This document is a draft prepared for legal review and is not yet a final, binding policy. It should be reviewed by a qualified lawyer familiar with the Australian Privacy Act and, given Rippd's international shipping, any applicable overseas privacy regimes (e.g. GDPR if selling into the EU/UK) before publication.