Refund & Returns Policy

Last updated: [DATE] · This policy applies to all purchases made through Rippd, including live break slots and any sealed product sold directly.

Rippd complies fully with the Australian Consumer Law (ACL). This policy outlines your rights and our obligations regarding returns, refunds, and replacements, including for customers ordering from outside Australia.

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a repair, replacement, or refund if a product you purchase:

• Is faulty or defective
• Is not as described
• Is not fit for its intended purpose
• Has a major failure

These rights cannot be excluded and apply regardless of this policy or any timeframe stated below. Customers ordering from outside Australia may also have rights under their own local consumer protection laws, which this policy does not limit.

2. Change of Mind

We do not offer refunds or exchanges for change of mind, including but not limited to:

• Buying the wrong slot or product
• No longer wanting the slot once purchased
• Finding a better price elsewhere
• Buyer's remorse after a break has aired

Please choose carefully before completing your order. Slot purchases are a commitment to that break.

3. How a Rippd Break Works (read this before you buy)

Every break on Rippd is pick-your-team or pick-your-player. Before you buy a slot, we publish the full checklist and odds for that product. You choose which team, club, or player you want — you are not assigned a random slot, and the price you pay reflects the known checklist odds for what you picked.

Because you choose your own slot with full information up front:

• All slot purchases are final once the break is confirmed and proceeds. This includes situations where your team's slot produces fewer cards, lower-value cards, or no notable hit — that is the nature of collecting, and is disclosed via the checklist and odds before you buy.
• We do not offer refunds based on:
• Which cards were pulled for your slot
• The number of cards your team or player received
• The perceived or resale value of what was pulled
• Duplicate cards within your slot

This is different from a randomized "mystery slot" break — you always know which team or player you're buying into, and the checklist/odds for that product are published before sale.

We will provide a refund, credit, or replacement if:

• The break does not occur as scheduled and is not rescheduled within a reasonable timeframe
• A significant error occurs (e.g. the wrong product is opened, or your team/club's squad is misapplied)
• Cards that should have been included in your slot under the published checklist are not distributed to you

4. Sealed Trading Card Products

If you purchase sealed product directly from Rippd (outside of a live break):

• Sealed product must remain sealed and unopened to be eligible for any return
• Once opened, no refunds or exchanges are available except where the product is faulty or not as described under the ACL
• Minor print defects, centering, surface marks, or other manufacturer-level flaws are not considered faults under the ACL and are not eligible for return

5. Damaged or Lost Orders

If your order arrives damaged or appears to be lost in transit:

• Notify us within 48 hours of delivery (or, for lost orders, within 48 hours of the expected delivery window)
• Provide clear photos or video of the damaged item and its packaging, including the shipping label

We are not responsible for delays caused by postal or courier services once an item is confirmed delivered, but we will assist with carrier claims and disputes where possible. All orders ship with tracking, and international orders may take longer to arrive — please check estimated delivery windows before contacting us about a delay.

6. How to Request a Return, Refund, or Replacement

Email info@rippdcards.com with:

• Your order number
• A description of the issue
• Photos or video evidence, where applicable

We'll assess your request in line with our ACL obligations and respond within a reasonable timeframe.

7. Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method
• Processing times may vary depending on your card issuer or payment provider, and may take longer for international payment methods

8. Contact Us

Questions about this policy or your consumer rights can be sent to info@rippdcards.com.

This document is a draft prepared for legal review and is not yet a final, binding policy. It should be reviewed by a qualified lawyer familiar with Australian Consumer Law and e-commerce regulations before publication, particularly the live-break refund terms in Section 3, which are central to how Rippd's break format is legally structured.